Questions you may ask!
At our website we believe in providing the best customer service possible. To this end, we have tried to anticipate and answer almost every question you might have about our deliveries and services.
Where do you deliver?
We offer delivery across Lebanon, which means you can send your order to almost any place in Lebanon. If for any reason we are not able to deliver to your requested destination, we will notify you right after your order is placed.
I like one of your products, but can you change it slightly for me?
Yes, of course we can. Just send a note to our Customer Care and we'll be happy to help make it perfect just for you.
Can I order by telephone?
Absolutely. Please call us on +961 (01) 327529 between 8:00am and 09:00pm Beirut time. We will be glad to assist you.
Can you deliver orders to business addresses or hospitals?
Yes we can. It's very important, however, that you provide full and accurate information about a recipient in hospital, including full name, and number and full hospital address.
For business addresses, if you used Timed Delivery please ensure that your selected time is to be delivered during office hours. This is very important as our standard deliveries are made between 8.00 a.m. and 6.00 p.m.
Can I send my order anonymously?
We do respect to the end your will of being all mysterious, and we promise not to reveal your true identity to anybody at all.
Moreover, for data protection purposes, all information provided by the sender is kept anonymous. All the recipient will see will be the card message.
When does the delivery take place?
All orders will be sent at the time and date requested.
For same day deliver:
All orders placed Monday to Friday before 1.00pm destination time, will be sent on the same day.
All orders placed on Saturday before 11.00am destination time, will be sent on the same day
Which payment methods do you accept?
Our primary and recommended payment method is by Credit Card.
However, we do accept payments by bank transfer.
NB: Please contact our Customer Care for other alternative payment methods.
Can I send products that don't appear in your catalogue?
Yes, in most cases you can. For personally customized orders please contact our Customer Care. We will do everything we can to satisfy your request. You can start your customization by choosing the closest item from our catalogue and upgrade it to your desired one in collaboration with our Customer Care.
Which credit cards do you accept?
We mainly accept all Visa and MasterCard credit cards. If for any reason we are not able to process your credit card payment, we will contact you as soon as possible.
Can an order be placed for a future date?
Sure. A future delivery date should be specified in the correct field on the order form. Unless otherwise specified, the order will be sent on the same day.
NB: In the event that your selected future delivery date is a public holiday, we'll get back to you earlier to agree on the appropriated date/time to deliver your order.
Can I cancel my order?
To cancel your order, please contact our Customer Care specifying the corresponding order number or call us on 00961 1 327529.
In order to ensure cancellation and a refund you must provide a minimum of 36 hours notice. Otherwise, we will not be able to refund your payment.
Can I send orders on Sundays?
We do offer a special Sunday delivery service, but with an added delivery cost since our standard delivery system doesn't work on Sundays.
For more information, please contact our Customer Care
How do I know that you have received my order?
You will receive an automated email when we receive your order in our system.
How do I know my order was delivered successfully?
You will receive a confirmation email after your order has been delivered.
You can also check on the status of your order in your account, or by sending an email to our Customer Care.
What happens if the recipient customer is not at the delivery address?
If possible we will leave the products with a neighbour and put a note on the recipients door. Otherwise we will take the products back to the shop and leave a note on the recipients door.
What do I do if I have forgotten my password?
No problem!! If you have lost your password, please click here and we will email it to you.